Telephone Sales Skills

Nowadays, customers have lots of choices on product and enterprises are facing the challenges in competition of brand positioning. More than anyone else, all retailers understand: the professionalism of the customer relationship officer is the brand's representative. They communicate, create and retain customers through their relations with customers.
Once the brand has a foothold in the market, online shopping and  mobile shopping are selected  for the convenience of time and place. Online sales staff have a huge mission to sell, satisfy and retain customers without knowing the face and gestures of their customers.

Therefore, mastering sales skills and handling the situations during doing telephone sales is what customer relationship officers, representatives who bring value and benefits of enterprises to the customers, always need to  cultivate, learn and develop.

The "Telephone Sales Skills" course is designed by PTI Education Training Group. It is built according to student-centered teaching method in which lecturer is the facilitator who guide them, suggest the ideas , support discussion and sum up the experiences. 90% of the course is drilling, presenting by role-playing and voice-based situation. This will equip the telesales staff experiences, knowledges to become more professional in the future.

Đối tượng tham gia

• The leaders of enterprise and departments of sales, market, Marketing, commerce and customer care and individuals who have demand
• Management level, head/deputy of sales department, department of direct marketing or telesales staff
• Staff who are related directly to telephone sales
• Individuals who wish to become professional in telephone sales

Mục tiêu chương trình :

After the course, trainee can:

• Master the telesales skills
• Master the mind of profession
• Master the techniques of successful experts
• Building personal brand and business brand through skills in communication with customers on telephone.